Support

If you need assistance with Ari AI, the fastest way to reach us is by email. Our support team is available Monday to Friday, 9am–6pm AEST.

Email: support@ariai.com

We aim to respond to all support requests within the following timeframes:

• Critical issues (service outage, data loss): within 4 hours
• High priority (feature degradation, blocking bug): within 1 business day
• General enquiries (questions, feature requests): within 2 business days

Our support team can help with:

• Account setup and onboarding
• Integration configuration (Microsoft Teams, third-party services)
• Troubleshooting errors or unexpected behaviour
• Billing and subscription enquiries
• Feature requests and product feedback
• Data privacy and security questions

For help with the Ari AI bot in Microsoft Teams, including installation, channel attachment, or message handling, contact us at the email above with your organisation name and a description of the issue.

Common setup steps:

• An administrator grants consent for the Ari AI app in your Microsoft 365 tenant
• The app is installed to the relevant team
• Channels are attached via the Ari AI dashboard
• Mention @Ari AI in an attached channel to start a task

Ari AI processes data in accordance with our Privacy Policy. All data is encrypted in transit and at rest. If you have specific security questions or need to report a vulnerability, email security@ariai.com.

For any support requests, please contact us at:

Ask Aria Australia Pty Ltd (ABN 23 677 797 410)

Email: support@ariai.com