Ari AI

The information we collect and how we collect it

The types of personal information we may collect about you include your name, contact details, financial information, interaction data, technical/usage data, and marketing preferences.

Our services are used by our customers to extract data from documents and automate the review process. Where a customer uses our services, we may collect personal information contained in their inputs, which may include your personal information. Due to the nature of our services, we do not control the types of personal information that our customers may input.

We collect personal information in a variety of ways, including when you provide it directly to us, when customers input it into our software, when you complete a form, from publicly available sources, and when you use any website we operate.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information to:

enable customers to access and use our software;
contact and communicate with you about our business and support requests;
handle internal record keeping, administration, invoicing and billing;
conduct analytics, market research and business development;
provide advertising and marketing communications;
run promotions and competitions; and
comply with our legal obligations.

Our disclosures of personal information to third parties

We will only disclose personal information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information to our personnel, service providers, professional advisors, legal or regulatory bodies, or any other third parties as permitted by law.

Overseas disclosure

We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.

Your rights and controlling your personal information

Information from third parties: We protect personal information received from third parties as set out in this Privacy Policy. If you provide someone else's personal information, you must have their consent.
Restrict and unsubscribe: Contact us or use opt-out facilities to opt-out of communications.
Access and Correction: You may request access to or correction of your personal information. An administrative fee may be payable for access. We may refuse requests where legally permitted and will provide reasons.
Complaints: You may contact us to make a complaint. We'll investigate and respond to you in writing with the outcome. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

Storage and security

We use suitable physical, electronic and managerial procedures to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet, which is carried out at your own risk.

Cookies and Analytics

We may use cookies, tracking pixels and similar technologies on our website and in our emails to store your preferences, recognise returning users and enable retargeting campaigns. You can block cookies and tracking pixels through your browser settings or by browser extensions. However, if you block all cookies and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content.

We may use Google Analytics Advertising Features or tools provided by Meta. These cookies, pixels and identifiers may collect technical and usage data about you. You can opt-out of these features by using a browser add-on or adjusting your settings with Google or Facebook.

Personal information from single sign-on accounts

If you connect your account with us using a single sign-on account, such as Google, we will collect your personal information from the provider to create your account, including your name, ID, profile information and any other personal information you choose to share.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

Contact

For any questions or notices, please contact our Privacy Officer at:

Ask Aria Australia Pty Ltd (ABN 23 677 797 410)

Email: support@ariai.com